Support & Safety Center

Safe Charging & Storage Guidelines for E‑Bike Batteries

At Gnargo Bike Co, your safety is our top priority. Our front-load cargo bikes are designed with durability and joy in mind—but like any electric vehicle, they require thoughtful handling and care, especially when it comes to charging and battery use.

Whether you're a DIY builder, a first-time rider, or a veteran pilot, please read and follow these guidelines carefully.

Battery Use & Charging Safety

Always:

  • Use only manufacturer-approved batteries and chargers
  • Charge in a dry, well-ventilated space away from flammable materials
  • When feasible, charge outside or in an open, non-enclosed area (with proper protection from rain or debris).
  • Unplug the charger once the battery is fully charged
  • Store batteries at room temperature, out of direct sunlight
  • Inspect cables and battery casings regularly for damage

Never:

  • Leave batteries charging overnight or unattended
  • Use damaged, swollen, or aftermarket batteries not designed for your system
  • Charge near furniture, curtains, or combustible surfaces
  • Modify battery wiring or connections

DIY Builds & Prototypes

We love working with early adopters and creative builders. If you received a frame kit or evaluation unit from Gnargo Bike Co, please understand:

⚠️ These bikes are not considered complete or warrantied products. Riders assume responsibility for all components added after delivery, including battery selection, wiring, motor system integration, and electrical safety.

For best results, we recommend:

  • Using UL-listed e-bike battery systems
  • Following all motor and battery manufacturer guidelines
  • Consulting a professional technician if unsure about wiring or charging configurations

Warnings & Disclaimers

  • Gnargo Bike Co. is not responsible for damage or injury resulting from use of third-party battery systems, modifications, or improper charging practices.
  • DIY or self-built configurations should be considered experimental and are not covered under standard product warranties.
  • For our production models, all battery and motor systems are tested and validated for safe operation.

Questions or Concerns?

Our team is here to help.

Email: sales@gnargobike.co
Call: 479-326-2887
Visit: 3905 NW Wishing Springs Rd, Bentonville Arkansas 72712